MANAGE RISK PROACTIVELY WITH UNPRECEDENTED INSIGHT
Applying cutting edge technology, ksndra makes sense of the sea of voice data created daily and provides insight and perspective enabling you to proactively manage identified risks to your business.
Regulatory compliance by itself can be a meaningless box checking exercise. Customer sentiment or net promoter score (NPS) feedback collected in end of call surveys can be unreliable and depends upon a customer actively providing feedback. In both these areas, the data gathered is incomplete and the full story cannot be told. ksndra’s capabilities provide perspectives that empower organisations to act before being taken by surprise.
ksndra: the Solution.
ksndra provides an early warning system for call centre interactions with customers, allowing businesses to track regulatory compliance alongside customer experience.
As no two organisations are the same, we work with your team to tailor ksndra to your business needs. This means that ksndra becomes an essential part of your team rather than just another layer of external compliance.
As each organisation’s needs are different, contact us to talk about pricing and how ksndra can work with your team.
ksndra is created by Kassandra Technologies. We are about delivering solutions to enable businesses to get on with business, empowering people with the right tools to get things right – for the customer and the organisation.